Billing and Plan FAQ
Billing and Plan FAQ
Purpose
Common questions about SuperSend pricing, plans, billing, and what happens if you cancel. Plain answers, no jargon.
Getting Started
How do I sign up for SuperSend?
Go to app.supersend.io/auth?type=signup, sign up with your work email, complete the short onboarding wizard, then choose a plan and add a card. See Sign Up and Log In.
Is there a free trial?
No. You choose a plan and pay when you sign up, and the app unlocks as soon as payment goes through. You can cancel anytime; your plan stays active until the end of the billing period.
Plans and Pricing
What plans does SuperSend offer?
SuperSend offers Growth and Scale plans, billed monthly or annually (annual saves 15%). Each plan includes a monthly email allowance and credits; current prices and limits are shown on the plan picker when you sign up and in Billing → Plan.
Customers on older plans keep their current plan in Billing → Plan until they switch.
How do I change my plan or limits?
Org admins can upgrade, downgrade, or switch between monthly and annual billing themselves: Billing → Plan → Manage Plan. See Change Subscription Plan.
Can I cancel and reactivate?
Yes. Org admins: Billing → Plan → Manage Plan → Cancel Plan. Cancellation takes effect at the end of your current billing period. Until then, a Reactivate button appears if you change your mind.
What happens to my data if I cancel?
Your data is retained for a period after cancellation. After that, it may be deleted per SuperSend's data retention policy. Export contacts and any data you need before cancelling if you're not sure you'll return.
Billing and Payment
Where do I add or update my payment method?
Billing → Payment Methods. Add a card, update an existing one, or remove an old card. If your subscription is incomplete (payment not collected), that tab shows the payment setup form.
When am I charged?
For subscriptions: on your billing date (monthly or annual, depending on your plan). For one-off purchases (domains, mailboxes, add-ons): at checkout. Invoices are in Billing → Invoices.
I don't see Billing in the menu
Billing requires org admin permissions. If you don't see it, ask your organization's admin to handle billing or grant you access.
Expected Result
You understand how to sign up and pay, what plans are available, how billing works in the app, and how to change or cancel your subscription.
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Updated on: 20/10/2026
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