• Sequence Doesn't Stop Sending

  Sequence Doesn't Stop Sending In some cases, Super Send may fail to detect a reply, which can result in a sequence continuing to send messages. This issue is most commonly observed with LinkedIn messages. Here’s how to troubleshoot and resolve it: Marking a Contact as Finished Go to the Contacts Page. Locate the contact for whom the sequence should stop. Manually mark the contact as finished. This ensures that no further messages are sent to the contact. TroubleshoSome readers

• Can't Edit a Sequence?

  Can't Edit a Sequence? If you are unable to edit a sequence in Super Send, it may be due to permission restrictions. Here’s how to troubleshoot the issue: Check Your User Role Admin Role Required: At present, only users with the role of Admin can make changes to a sequence. How to Gain Access Contact an Admin: If you do not have Admin privileges, request access from an Admin user in your team. Update Your Role: Admin users can assign or moSome readers

• When Does a Contact Get Marked as Finished?

  When Does a Contact Get Marked as Finished? In Super Send, a contact is automatically marked as "finished" under several conditions. This status helps manage your campaigns and ensures no further steps are taken for the contact. Below are the scenarios that trigger this status: Conditions for Marking a Contact as Finished Email Reply Received: The contact replies to an email in the sequence. Email Bounce: The contact’s email address results in a bounce. 3Few readers

• Tasks in Super Send

  Tasks in Super Send Super Send allows you to create and manage tasks as part of your sequences, ensuring timely actions and follow-ups for your contacts. Here’s how tasks work and how you can effectively use them: Adding a Task to Your Sequence Navigate to your sequence editor. Drag and drop a Task Node into the sequence. Configure the task details, such as the action required. When a contact reaches the task node, a yellow triangle icon will appear, indicating thatFew readers

• How Can I Share a Sequence with a Different Account? How Do They Import It?

  How Can I Share a Sequence with a Different Account? How Do They Import It? Super Send makes it easy to share sequences across accounts using shareable links. Here’s how you can share a sequence and how others can import it. Sharing a Sequence Generate a Shareable Link: Go to the sequence you want to share. Click on the link icon to generate a shareable link. Copy the Link: The shareable link will look something like this: https://supersend.io/Few readers

• How Does the Blacklist Work in Super Send?

  How Does the Blacklist Work in Super Send? The blacklist feature in Super Send allows you to exclude specific emails or domains from receiving messages in your campaigns. Here’s how it functions and how you can use it effectively: How to Add Emails or Domains to the Blacklist Navigate to the Blacklist Page. Add the email addresses or domains you want to exclude. Save your changes. How the Blacklist Works Campaign-Level FunFew readers