Signature Missing or Not Applied
Signature Missing or Not Applied
Purpose
You've added a signature in sender settings, but it doesn't appear in your emails. This article explains why signatures don't show up automatically and how to fix it.
How Signatures Work in SuperSend
Signatures are not automatically appended to every email. You must include the {{signature}} variable in the email body of each sequence step. SuperSend replaces that variable with the signature from the sender that delivers the email.
Step 1: Configure the Sender Signature
- Go to Senders → open the sender (mailbox).
- In Account or Settings, find the Signature field.
- Enter your signature (HTML or plain text). Save.
The sender now has a signature stored. But it won't appear in emails until you add the variable.
Step 2: Add {{signature}} to the Sequence
- Open your campaign → Sequence tab.
- Edit each email step.
- In the body of the email, add
{{signature}}where you want it to appear — typically at the end, before any unsubscribe link.
Example:
Hi {{first_name}},
I wanted to reach out about...
Best,
{{signature}}
When the email is sent, {{signature}} is replaced with the actual signature from the sending mailbox.
Why Your Signature Might Not Appear
Cause | Fix |
|---|---|
| Add it to the email body. |
Sender has no signature configured | Add a signature in Sender → Account/Settings. |
Wrong sender delivering | The signature comes from the mailbox that sends. If a different sender is used (e.g., round-robin), that sender's signature is used. Ensure the right sender has a signature. |
Signature field is blank | Some senders may have an empty signature. Check each sender in the profile. |
Variable typo | Must be exactly |
Multiple Senders, Multiple Signatures
If your sender profile has multiple mailboxes, each can have its own signature. When a contact receives an email, it's sent from one of those mailboxes. The {{signature}} variable pulls the signature from that mailbox. So each sender can have a unique signature — great for personalization when different team members use different mailboxes.
Other Useful Variables
Alongside {{signature}}, you can use:
{{senderName}}— Full name{{senderFirstname}}— First name only{{senderEmail}}— Email address
These also come from the sending mailbox.
Expected Result
You've added a signature in sender settings and placed {{signature}} in your sequence email bodies. Signatures now appear correctly in sent emails.
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Updated on: 17/03/2026
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