Sender Statuses and What They Mean
Sender Statuses and What They Mean
Purpose
Senders in SuperSend show status icons and labels that tell you at a glance whether a mailbox is ready to send, disconnected, warming, or disabled. This article explains every status you'll see and what to do when something isn't right.
Two Layers of Status
Every sender has:
- Active / Inactive — Whether the sender is allowed to send (on/off).
- Connection status — Whether the mailbox is connected to SuperSend (OK, Disconnected, or Unknown).
Active vs Inactive
Label | Color | Meaning |
|---|---|---|
Active | Green | Sender can send. Campaigns using this sender will deliver from it. |
Inactive | Red | Sender is disabled. No campaigns will send from it until you reactivate. |
To change: Select the sender(s) in the table → use Activate or Deactivate from the bulk actions bar. Or open the sender → Account tab → toggle on/off.
Connection Status Icons
In the Senders table, each row shows icons beside the Active/Inactive label:
Icon | Tooltip | Meaning |
|---|---|---|
✓ Green check circle | "Sender is Connected" | Mailbox is authenticated and ready. SuperSend can send through it. |
✗ Red exclamation circle | "Sender is Disconnected" | Something is wrong — auth failed, token revoked, or provider blocked. Campaigns cannot send through this sender. |
○ Gray exclamation circle | "Sender Status Unknown" | SuperSend hasn't confirmed status yet. Check back or re-authenticate. |
Warming Status
Icon | Tooltip | Meaning |
|---|---|---|
🔥 Green fire | "Warm Up is On" | Sender is in warming mode. SuperSend is sending a controlled volume to build reputation. |
🔥 Gray fire | "Warm Up is Off" | Sender is not warming. Use for campaigns as usual. |
To change: Select sender(s) → Turn On Warming or Turn Off Warming from bulk actions.
What Causes "Disconnected"
Common reasons a sender shows as Disconnected:
- Password changed on the underlying Gmail or Outlook account — OAuth or app password no longer works.
- OAuth revoked — Someone removed SuperSend's access in Google or Microsoft account settings.
- Provider suspended the mailbox — policy violation or abuse report.
- SMTP credentials wrong — For SMTP senders, the host/port/username/password may be incorrect or expired.
- Mission Inbox / Relay — Integration token expired or configuration changed.
Fix: Open the sender → Account tab → reconnect or re-authenticate. For Gmail/Outlook, you'll re-authorize via the provider's OAuth flow.
Other Columns That Affect Sending
- Emails Sent Today — Shows
N / max. If you've hit the daily limit, the sender won't send more until the limit resets (typically midnight UTC). - Health Score — Reflects bounce rate and deliverability. Very low health can lead to sender being disabled automatically.
- Domains Check — Indicates whether the sender's domain has DNS or bounce issues.
Bulk Actions You Can Take
From the Senders table, select one or more senders to:
- Edit — Update settings.
- Remove from Profile / Assign to Profile — Change which sender profile they belong to.
- Activate / Deactivate — Turn sending on or off.
- Turn On Warming / Turn Off Warming — Enable or disable warm-up.
- Delete — Permanently remove (contacts previously sent to are marked finished).
- Restore — Restore a deleted sender.
Expected Result
You can quickly tell which senders are ready to send (Active + Connected), which need attention (Disconnected or Inactive), and which are warming. Fix disconnected senders by re-authenticating so your campaigns keep delivering.
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Updated on: 17/03/2026
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