Manage Teams

Purpose

Teams in SuperSend are workspaces where campaigns, senders, contacts, and inbox conversations live. Most organizations use one team, but larger setups use multiple teams to separate segments, business units, or client accounts. This article covers creating teams and the key settings available on each.

Prerequisites

Org admin permissions. Non-admin users can be members of teams but can't create or configure them.

Navigate to Teams

Go to Admin → Teams tab.

The table shows all teams in your organization with their name, domain, and total member count.

Create a Team

1. Click Create Team (top right).
2. Fill in:

• Team Name (required) — e.g., "Enterprise Outbound" or "SDR Team - West."
• Company Website (optional) — entering a domain (e.g., acme.com) auto-fetches a logo for the team avatar.
• Users — select which org members should have access to this team.

3. Click Save.

The team appears in the table immediately and is accessible to the selected users via the team switcher in the sidebar.

Edit a Team

Click the gear icon on any team row to open the Edit Team side modal.

Available settings:

Team Name — update the display name.

Team Domain — the primary domain associated with this team.

Default Tracking Domain — if set, all new campaigns created in this team will use this as their tracking domain (the domain in click-tracking URLs). Format: track.yourdomain.com. Requires a CNAME record pointing to trail.supersend.io. Leave blank to use SuperSend's default tracking domain.

Setting this team-wide saves you from configuring the tracking domain on every campaign individually.

Default BCC (archive address) — if set, all outbound campaign emails from this team will automatically BCC this address. Use this for compliance email archiving or feeding sends into a CRM that ingest via email. Format: archive@yourcompany.com. Leave blank to disable.

Users — add or remove team members. Users must already be invited to the org (Admin → Users) before they can be added to a team.

Click Save to apply changes.

Set a Default Team

One team can be designated as the default — this is what users land in when they first log in, and what's used as the fallback context in various views.

To set a team as default: click the … menu on the team row → Set as Default.

Delete a Team

Click the … menu on a team row → Delete Team (only available on non-default teams).

Deleting a team is irreversible. All campaigns, contacts, senders, and inbox data within that team will be deleted. This action requires confirmation.

Before deleting a team: Export any contacts or campaign data you need to retain (Admin → Exports).

Expected Result

Your teams are correctly named and configured with the right tracking domains, BCC settings, and member access.

Troubleshooting

• Issue: A user can't see a team in the team switcher.

Fix: Confirm they're added as a member of that team in the Edit Team modal → Users field.

• Issue: Tracking domain isn't applying to new campaigns.

Fix: The default tracking domain only applies to campaigns created after the setting was saved. Existing campaigns need to be updated individually in Campaign Settings → Campaign tab → Custom Tracking Domain.

Related Articles

• Admin Overview
• Manage Users and Roles

Updated on: 17/03/2026