Articles on: Admin And Team Management

Exports and Uploads Admin Tools

Exports and Uploads Admin Tools


Purpose


Org admins can export and upload data for backup, migration, or integration. This article explains what's available in the Exports and Uploads admin tools and how to use them.


Exports


The Exports tab lists past export jobs. Each row typically shows:


  • Date — When the export was requested or completed.
  • Type — What was exported (e.g., contacts, events, campaigns).
  • Status — In progress, completed, or failed.
  • Download — Button to download the file when ready. A progress bar may show download percentage.


Exports are paginated (e.g., 50 per page). Use this to retrieve data you've requested earlier.



Requesting an Export


How you request an export depends on the product:


  • Some pages have an Export button (e.g., on a contacts table, campaign blacklist, or org Admin → Blacklist).
  • Compliance (sent emails) — On Admin → Exports, users with the Compliance Export → Create permission can pick a calendar month and click Request Compliance Export. The package includes full sent email bodies (one outer ZIP with daily archives). You receive email when ready; download from the same Exports list. If a month already has a downloadable export, requesting again shows a message to use Download on the existing row.
  • Other exports are started from their source pages (contacts, events, webhook deliveries, etc.). When done, they appear in the Exports list with a Download button.



Permissions


  • Exports tab — Requires Export → View (or org admin).
  • Request compliance export — Requires Compliance Export → Create (org admins have this by default). Grant it to other roles under Admin → Roles if compliance or legal staff need self-serve access without full org admin.


If you don't see the Exports tab or the compliance request form, ask your org admin to adjust your role permissions.



The Uploads tab shows bulk upload jobs — e.g., contact imports, blacklist uploads. Each row may show:


  • Date — When the upload was initiated.
  • Type — Contacts, blacklist, etc.
  • Status — Processing, completed, failed.
  • Details — Counts (added, updated, failed) or error messages.


Use this to track the status of large uploads and to diagnose failures.



Common Use Cases


  • Export contacts — Backup or migrate contact data. Large contact exports are delivered by email download link instead of attachment.
  • Export blacklist — Download org-wide or campaign suppression lists as CSV.
  • Export events — Analyze sends, opens, clicks, replies.
  • Export campaigns — Audit or migrate campaign configuration.
  • Upload blacklist — Bulk add blocked addresses. See Manage Blacklist.
  • Upload contacts — Bulk import; usually done from the campaign or team level, but admin may have org-wide tools.
  • Compliance export — Monthly sent-email archive for legal/compliance review (request from Admin → Exports).



Uploads


  • Export stuck — Large exports take time. Refresh and check again. If it fails, try a smaller scope or contact support.
  • Upload failed — Check the failure report. Fix CSV format (encoding, columns, required fields) and re-upload.
  • Download fails — File may have expired. Request a new export.



Expected Result


You know where to find exports and uploads, how to request them, and how to track status. You can download completed exports and diagnose failed uploads.



Updated on: 20/10/2026

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