How to Verify That Your Campaigns Are Sending Emails

If you want to confirm that your campaigns are actively sending emails, SuperSend provides multiple views that show real-time sending activity, volume, and potential issues.

This guide explains where to look, what healthy sending looks like, and how to troubleshoot if emails are not going out.

Best Ways to Check Campaign Sending

1. Campaign Dashboard (most detailed)
2. Events Tab (source of truth for sends)
3. Team Summary (team-wide overview)
4. All Campaigns Page (quick status check)

1. Campaign Dashboard (Most Detailed View)

Best for: Verifying sending activity for a specific campaign

How to Access

• Go to Campaigns
• Click on the campaign you want to review

Key Sections to Review

Campaign Statistics

• Emails Sent Today – Exact number of emails sent today
• Total Emails Sent – Sending volume for the selected date range
• Reply Rate, Open Rate, Click Rate – Engagement metrics
• Bounce Rate – Indicates potential deliverability issues

If Emails Sent Today is greater than zero, the campaign is actively sending.

Charts

• Daily Sending Volume – Visual view of how many emails are sent each day
• Sending Trends – How volume changes over time
• Date Filters – Review historical or recent activity

Healthy campaigns show consistent or increasing volume.

Campaign Issues

This section highlights anything preventing emails from sending, such as:

• Missing sender profiles
• Rate limiting
• Configuration problems
• Sender capacity constraints

If everything is configured correctly, this section will indicate that the campaign is fully set up.

Latest Campaign Activity

• Real-time feed of recent sends, opens, clicks, and replies
• Confirms that activity is happening right now

Senders Summary

• Overview of all senders assigned to the campaign
• Helps identify paused, rate-limited, or exhausted senders

2. Events Tab (Definitive Proof of Sending)

Best for: Confirming that emails are actually being sent

How to Access

• Open a campaign
• Click the Events tab

What You’ll See

• Complete log of all email events, including:
• • Sent
  • Opened
  • Clicked
  • Replied
  • Bounced
  • Autoresponded
  • Unsubscribed
• Real-time updates
• Filters by event type and date
• Search by contact

How to Verify Sending

1. Filter by Event Type: Sent
2. Check timestamps for recent activity
3. Apply a date filter for today if needed

If Sent events are appearing, the campaign is actively sending.

3. Team Summary Page (Team-Wide Overview)

Best for: Confirming overall sending volume across all campaigns

How to Access

• Open the Team Summary from the navigation menu

What You’ll See

Stats Overview

• Total Emails Sent Today across all campaigns
• Total Emails Sent
• Active Campaigns
• Aggregate performance metrics

Volume Chart

• Sending volume trend over the past several days
• Helpful for spotting sudden drops or spikes

Campaign Status Cards

• Current status of each campaign
• Performance indicators
• Sortable by volume or replies

4. All Campaigns Page (Quick Check)

Best for: Fast overview of campaign status

How to Access

• Open Campaigns from the main navigation

What You’ll See

• List of all campaigns
• Status (Active, Inactive, Draft)
• Key performance metrics
• Click any campaign for deeper detail

How to Tell If a Campaign Is Sending Properly

✅ Healthy Indicators

• Emails Sent Today is greater than zero
• Recent activity in the Latest Campaign Activity feed
• “Sent” events visible in the Events tab
• No active Campaign Issues
• Consistent sending volume
• Bounce rate under 5%

⚠️ Warning Signs

• Emails Sent Today is zero
• No recent “Sent” events
• Campaign Issues are present
• All senders are rate-limited or inactive
• High bounce rate
• No recent activity

Troubleshooting Checklist

If emails are not sending:

1. Review Campaign Issues
2. Check the Events tab and filter by “Sent”
3. Review Senders Summary for paused or rate-limited senders
4. Confirm the campaign is Active
5. Verify sender daily limits
6. Check campaign sending hours
7. Review recent activity for interruptions

Quick Reference

Summary

To verify that your campaigns are sending:

• Use the Campaign Dashboard to review volume and issues
• Use the Events Tab for real-time proof of sending
• Use the Team Summary for a team-wide overview

These views provide clear, reliable insight into campaign sending activity and help you quickly identify and resolve issues.

Updated on: 09/01/2026