Change Subscription Plan

Purpose

Upgrade, downgrade, or switch between monthly and annual billing for your SuperSend subscription.

Prerequisites

Org admin permissions and a payment method on file.

Navigate to Plan Settings

Go to Billing → Plan tab. The current plan card shows your plan name, price, billing interval, and next billing date.

Change Your Plan

1. Click Manage Plan. The plan card enters edit mode.
2. Toggle between Monthly and Annual (annual billing saves 15%).
3. Select a different plan tier if applicable.
4. Review the new price and what changes in your plan limits.
5. Click Save. A Confirm dialog opens before anything is charged.

What the Confirm dialog shows

• Subscription breakdown — Itemized lines for your plan, add-ons (LinkedIn, X, extra senders, etc.), mailboxes, and domains, plus a total recurring amount (monthly or yearly). Domains are priced per year; the dialog also shows a monthly equivalent so the total matches what you see on the Plan tab.
• Right now — The amount that will be charged today for add-on changes. Add-ons are prorated: if you add something mid-cycle, you pay only for the days left in the current period, not a full month. Stripe line items (e.g. “Remaining time on…”) may be listed here. If you change billing period (monthly ↔ annual) at the same time, an additional prorated charge for that may appear separately on your receipt.
• From next billing forward — Your total recurring charge after this change (same figures as the itemized table).

If Stripe’s live preview isn’t available, the dialog still shows an estimated prorated charge based on your billing cycle dates and add-on price change.

The change takes effect immediately after you confirm. If downgrading, the lower plan limit applies immediately; refunds for unused time follow Stripe’s normal behavior.

Switch from Monthly to Annual

1. Go to Billing → Plan → click Manage Plan.
2. Toggle the billing period from Monthly to Annual.
3. Click Save.

Switching to annual bills you for a full year upfront at the discounted rate. The remaining monthly balance is credited toward the annual charge.

Cancel Your Plan

1. Go to Billing → Plan → click Manage Plan.
2. Click Cancel Plan.
3. Confirm the cancellation.

Your plan stays active until the end of the current billing period. After that, access will be restricted. Your data is retained but campaigns will stop sending.

To reactivate a canceled plan before the period ends, click Reactivate from the Plan tab.

Enterprise Plans

If you're on or considering an enterprise plan, plan changes typically require contacting the SuperSend team directly rather than self-service through the billing page. Enterprise plans include custom limits, dedicated infrastructure options (SuperSend Relay, Mission Inbox Direct), and custom pricing.

Expected Result

Your subscription is updated and the new plan details appear in the Plan tab.

Troubleshooting

• Issue: Manage Plan button is not available.

Fix: Confirm you have org admin permissions. Also ensure a payment method is on file — you can't change plans without a valid payment method.

• Issue: Plan appears unchanged after saving.

Fix: Refresh the page. If the issue persists, check for any payment error in the Payment Methods tab (the plan change may have been blocked by a failed payment authorization).

Related Articles

• Billing Overview
• Add and Manage Payment Methods

Updated on: 03/04/2026