Cannot Edit Sequence

Purpose

The sequence editor is read-only, you see a "legacy sequence" message, or changes won't save. This article explains why and how to fix it.

Why You Can't Edit

1. Read-Only Role

If your user role is Read only, you can view campaigns and sequences but not change them. The editor hides add/delete controls, node toolbars, and save actions.

Fix: An org admin must change your role. Go to Admin → Manage Users and Roles → find your user → set role to Member, Admin, or similar. Read-only users cannot be given edit access on a per-campaign basis; it's an org-level role.

2. Legacy Sequence

Campaigns created before the new sequence editor may show:

"This sequence was created before the new editor was released. Please edit this sequence in the old editor."

Fix: Click Go To Old Editor. You'll be taken to /campaign/{id}/sequence where the legacy editor is available. Edit there. The new visual canvas editor does not support these campaigns.

3. Explicit Read-Only Mode

Some views (e.g., viewing a template, or a campaign you don't have edit rights to) pass a read-only flag. The editor loads but all edit actions are disabled.

Fix: Confirm you're on a campaign you own or have edit access to. If it's a template, create a campaign from it first — you edit the new campaign, not the template.

4. Save or Sync Failures

You make changes but they don't persist:

• Network error — Check connection. Try again.
• Validation error — A step may be invalid (e.g., empty subject, missing required field). Fix the error; save again.
• Lock conflict — Another user or process may have the campaign locked. Refresh, wait a moment, try again.

Fix: Look for error toasts or validation messages. Resolve invalid steps. Refresh and retry.

5. Campaign Archived or Inactive

Some archived or inactive campaigns may restrict editing. Check campaign status.

Fix: Restore or activate the campaign if needed, then edit.

How to Verify Your Role

If you're unsure of your role:

1. Go to Admin → Manage Users and Roles (or ask an admin).
2. Find your user. Role is displayed (Admin, Member, Read only, etc.).
3. Read only = no edit access. Request a role change from an admin.

Expected Result

You've identified the cause (role, legacy sequence, read-only view, or save failure) and taken the appropriate fix. You can now edit the sequence or know that you need admin help to change your role.

Related Articles

• Common Sequence Editing Issues
• Edit Sequence Steps
• Manage Users and Roles

Updated on: 17/03/2026