Articles on: Admin And Team Management

Branding and Workspace Identity

Branding and Workspace Identity


Purpose


Replace the SuperSend logo with your own, set your organization name, and optionally configure a whitelabel domain so users see your brand instead of SuperSend's. This article walks through each setting.


Organization Name


  1. Go to Admin → Branding (or Organization Settings).
  2. Find Organization Name.
  3. Enter your organization name (e.g., "Acme Corp").
  4. Click Update Organization Name.


This name appears in the product and in places where the org is referenced.



Logo Setup


  1. In Logo Setup, drag and drop an image (JPEG, PNG, GIF) or click to browse.
  2. Upload. Progress shows as a percentage.
  3. Click Save Logo when done.
  4. The SuperSend logo is replaced with yours in the app header and other locations.


Replace Logo — If a logo already exists, upload a new file and save to replace it.


Delete — Click Delete to remove your logo. Confirmation: "Are you sure you want to delete your logo?" SuperSend branding returns.



Whitelabel Domain (Optional)


A whitelabel domain lets users access SuperSend at your own URL (e.g., app.yourcompany.com) instead of app.supersend.io.


  1. Find Whitelabel Setup.
  2. Enter your custom domain (e.g., app.yourcompany.com). No https://.
  3. Click Send Whitelabel Request.
  4. SuperSend reviews the request. Processing typically takes 24–32 hours.


Pending state — You'll see: "We are currently processing your request. Our team will provide a final answer within 24–32 hours. Thank you for your patience." The domain field is disabled.


Cancel — Click Cancel Request to withdraw. The domain is cleared and status returns to default.


Validation — Domain must be valid (e.g., example.com, mydomain.co). Error if invalid: "Please enter a valid domain (e.g., example.com, mydomain.co, site.ai)."



Expected Result


Your organization name and logo are set. If you requested a whitelabel domain, you'll receive a response within the stated timeframe. Your users see your brand in the product.



Updated on: 17/03/2026

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