Billing Overview

Purpose

The Billing section controls your subscription plan, payment methods, and purchase history. This article explains what each billing tab does so you can find what you need without navigating blindly.

Navigate to Billing

Go to Billing in the organization-level navigation (not the team sidebar). This opens /org/billing.

Billing requires org admin permissions. If you don't see the Billing link, contact your organization's admin.

Billing Tabs

Plan

This is where you see your current subscription and make changes to it.

What it shows:

• Your current plan name, price, and billing interval (monthly or annual).
• Your next billing date.
• Usage metrics for each plan dimension: email senders, LinkedIn senders, Twitter senders, contacts, emails per month, global credits, domains, and mailboxes. Each shows how much you've used vs. your plan limit, with a usage bar.

To change your plan:

1. Click Manage Plan to enter edit mode.
2. Toggle between Monthly and Annual billing (annual saves 15%).
3. Select a different plan tier.
4. Click Save.

To cancel:

Click Manage Plan → Cancel Plan. Cancellation takes effect at the end of your current billing period.

To reactivate after cancellation: A Reactivate button appears if your plan was canceled but the period hasn't ended yet.

Team Usage

A per-team breakdown of usage across your organization. Useful if you have multiple teams and want to see which team is consuming the most senders, contacts, or email volume.

Domains & Mailboxes

Where you purchase domains and mailboxes through SuperSend's infrastructure.

Domains sub-tab: View domains purchased through SuperSend. Click Add Domain to open the mailbox purchase drawer and buy new domains.

Mailboxes sub-tab: View mailboxes purchased through SuperSend's provisioning. Click Add Mailbox to purchase additional mailboxes.

Both actions open the same purchase drawer (Buy Mailboxes) where you specify how many domains/mailboxes you want, choose your email provider (Google, Outlook, SMTP), configure settings, and complete checkout.

Payment Methods

Add, view, and manage payment methods used for your subscription and purchases.

If your subscription is in incomplete status (payment hasn't been collected yet), this tab shows a payment setup form where you enter your card details and billing address.

Otherwise, it shows your saved payment methods with options to add a new card or remove an existing one.

Purchases

A history of one-time purchases made through SuperSend: domain purchases, mailbox purchases, and add-ons. Each row shows the purchase type, date, and amount.

Invoices

All invoices from your Stripe subscription. Each invoice shows the billing date, amount, and a download link for the PDF.

How Global Credits Work

Global credits are consumed by email validation and placement tests. They're a shared pool across your organization, not tied to individual teams.

View your credit balance: Admin → Global Credits tab. Shows current balance and full transaction history.

Purchase more credits: If you run low, contact the SuperSend team or upgrade to a plan with higher credit allocation.

Expected Result

You can navigate to the correct billing tab for any billing task: viewing current plan usage, changing your plan, adding a payment method, or downloading an invoice.

Troubleshooting

• Issue: Billing tab is not visible in the navigation.

Fix: You need org admin permissions. Ask your organization's admin to grant access or make the change on your behalf.

• Issue: Plan change option is unavailable.

Fix: Confirm you have a payment method on file (Payment Methods tab). Some plan changes also require contacting SuperSend support directly (particularly enterprise upgrades).

• Issue: Usage shows higher than expected.

Fix: Check the Team Usage tab to see which team is consuming the most. Each metric there links to the relevant team view.

Related Articles

• Change Subscription Plan
• Add and Manage Payment Methods
• View Invoices and Purchases

Updated on: 17/03/2026