Articles on: Admin And Team Management

Admin Overview

Admin Overview


Purpose


The Admin section is the organization-level control center in SuperSend. It's only accessible to users with the org_admin role. This article explains what each admin tab does so you can find what you need without guessing.


Navigate to Admin


In the left sidebar, click Admin under the organization navigation (not the team-level navigation). This takes you to /org/admin.


If you don't see Admin in the sidebar, you don't have org admin permissions. Contact your organization's admin to request access.


Admin Tabs


System


Your organization's core identifiers:

  • Org ID — a unique identifier for your organization. Needed when working with SuperSend support.
  • API Key — the API key for your organization. Used for API integrations and for connecting SuperSend to development tools like Cursor or Claude Code.
  • Organization Timezone — sets the timezone used for viewing charts and analytics. This is separate from the campaign timezone (which controls when emails are sent). Update it if charts are displaying in the wrong timezone.



Teams


View, create, and configure teams within your organization.


What you can do here:

  • See all teams, their domains, and member counts.
  • Create a new team (give it a name and optionally a company website for logo auto-detection).
  • Edit a team's name, domain, default tracking domain, and default BCC address.
  • Set a default team (the one users land in when they first log in).
  • Delete a team (careful — this is destructive).


Default Tracking Domain: If you set this on a team, all new campaigns created in that team will automatically use this domain for click/open tracking. Saves you from setting it on every campaign individually.


Default BCC: Sets an archive email address that gets BCC'd on every outbound email from campaigns in this team. Useful for compliance archiving or CRM systems that ingest via email.



Users


Manage who has access to your organization and what roles they have.


Invite a new user:

  1. Click Invite User.
  2. Enter their first name, last name, and email.
  3. Assign a role.
  4. Select which teams they should have access to (required).
  5. Choose whether to notify them via email (send them login credentials directly) or send credentials to yourself.


After inviting, a unique invitation link is generated. Copy it to share manually if needed.


User statuses:

  • Active — user has logged in at least once.
  • Invited — user has been invited but hasn't logged in yet. An admin can copy the invite link to resend it.


Edit or remove a user: Click the gear icon on any user row. You can update their name, role, and team assignments, or delete them from the organization.



Roles


Manage custom roles and permissions.


System roles (built-in, cannot be edited): Admin, Team Member, Read Only. These cover standard permission sets.


Custom roles: Create roles with precisely scoped permissions. Each role is a combination of resource-level permissions (View, Create, Update, Delete) for areas like campaigns, contacts, senders, billing, and more.


When creating a custom role, select all the resources the role should have access to and the specific actions allowed for each. Note: selecting Create, Update, or Delete for a resource automatically enables View for that resource.



Blacklist


An organization-wide blacklist that applies across all teams and campaigns. This is the highest-level exclusion list.


You can add:

  • Individual email addresses
  • Domains (e.g., competitor.com)


Scope: When adding items, you choose whether the blacklist entry applies at Organization, Team, or Campaign level. This lets you manage exclusions centrally but apply them at the right scope.


Supports bulk CSV upload (single column: item).


See also the campaign-level blacklist in Campaign Settings → Blacklist for campaign-specific exclusions.



Branding


Customize the SuperSend interface for your organization:

  • Organization Name — the name displayed throughout the app.
  • Logo — your organization's logo (JPEG, PNG, GIF). Appears in the app header.
  • Whitelabel Domain — if you're on a plan that supports whitelabeling, set a custom domain (e.g., app.yourcompany.com) to host the SuperSend app under your own brand. Submitting this request requires review.



Integrations


Connect sending providers (Google OAuth, Microsoft OAuth, Mission Inbox, SendGrid, Mailreef, Infraforge, Maildoso) and campaign integrations (HubSpot, Slack, Pipedrive, Webhook, Zapier, Make).


This is also where you configure Gmail Postmaster for tracking domain reputation.


See Integrations Overview for the full breakdown.



Exports


View and download data exports. Export types include: Contacts, Events, All Contacts, Senders, Webhook Deliveries, and Placement Tests. Exports are initiated from their respective pages (e.g., from the Contacts page) and show up here when complete.



Uploads


A log of all CSV uploads across your organization — contacts, blacklist entries, etc. Shows filename, campaign, team, upload status, success count, failure count, and links to failure reports.


If a contact CSV upload failed for some rows, find it here and click the failed items download link to see what went wrong.



Global Credits


View your organization's credit balance and usage history. Credits are used for email validation and placement tests.


The table shows each credit transaction: date, type (Email Verification, Placement Test Seed, etc.), whether it was a credit or debit, the amount, and a description.


If you're running low on credits, go to Billing to purchase more.



Expected Result


You can find the right admin tab for any organization-level task: inviting users, managing teams, setting roles, configuring integrations, or reviewing exports.



Updated on: 17/03/2026

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