• Message Sending Speed and Delays in Super Send

  Message Sending Speed and Delays in Super Send Super Send includes built-in delays to ensure natural message sending, but the speed is designed to optimize efficiency while maintaining compliance. Here are the current settings: Current Sending Speed Settings Gap Between Messages: Super Send introduces a maximum delay of 1 minute between each message sent to different prospects. Mandatory Delay for the Same Prospect: A 5-minute mandatory wait is applied betweSome readers

• Disabled Sender

  Re-enabling a Disabled Sender in Super Send If your email sender becomes disabled due to multiple failed attempts, you can re-enable it by following these steps: Step 1: Access the Senders Page Log in to your Super Send account. Navigate to the Senders section. Locate the sender marked as disabled. Example of a disabled sender: (https://downloaSome readers

• What’s Involved with the Free Trial for Super Send?

  What’s Involved with the Free Trial for Super Send? Super Send offers a straightforward and unrestricted free trial to help you explore the platform’s capabilities without commitment. Here are the details: Free Trial Overview Duration: The free trial lasts for two weeks. Restrictions: There are no restrictions during the trial period. You’ll have full access to all features, allowing you to test the platform comprehensively. What You Can Do During the FreSome readers

• Can't Edit a Sequence?

  Can't Edit a Sequence? If you are unable to edit a sequence in Super Send, it may be due to permission restrictions. Here’s how to troubleshoot the issue: Check Your User Role Admin Role Required: At present, only users with the role of Admin can make changes to a sequence. How to Gain Access Contact an Admin: If you do not have Admin privileges, request access from an Admin user in your team. Update Your Role: Admin users can assign or modify rolesFew readers

• Why Are Emails Not Being Sent After Turning On a Campaign?

  Why Are Emails Not Being Sent After Turning On a Campaign? If your campaign is active, but emails are not being sent, there are several factors to check. Follow these steps to troubleshoot and resolve the issue: Step 1: Confirm Your Campaign's Status Go to the Campaigns page in your Super Send account. Ensure the campaign status is set to Active. Step 2: Verify Your Sending Schedule Check the sending schedule set for your campaign: Is the sending wiFew readers

• When Does a Contact Get Marked as Finished?

  When Does a Contact Get Marked as Finished? In Super Send, a contact is automatically marked as "finished" under several conditions. This status helps manage your campaigns and ensures no further steps are taken for the contact. Below are the scenarios that trigger this status: Conditions for Marking a Contact as Finished Email Reply Received: The contact replies to an email in the sequence. Email Bounce: The contact’s email address results in a bounce. Auto-RFew readers

• Is there a feature where we can prioritize sending to new leads rather than follow ups?

  Can I Prioritize Sending to New Contacts Instead of Follow-Ups? Yes, Super Send includes a feature that ensures a minimum portion of your daily sending volume is dedicated to new contacts. This helps maintain a healthy balance between onboarding new contacts and following up with existing ones. How It Works Daily Sending Volume Split: By default, Super Send allocates 20% of the total daily sending volume to new contacts. The remaining 80% is used for follow-up messaFew readers