• Campaign Not Sending: Checklist

  You've set up a campaign, it's marked as active, but nothing is going out — or sends started and then stopped. This article walks through every possible reason a campaign stops sending and how to fix each one.Few readers

• Disabled Sender Troubleshooting

  A sender becomes disabled when SuperSend can no longer authenticate or send through it. This stops all campaign sends that route through the affected sender. This article explains what disables a sender, how to diagnose the specific cause, Few readers

• Sequence Does Not Stop or Pause as Expected

  Sometimes contacts continue receiving emails after they've replied, or a sequence pauses contacts that shouldn't be paused. This article covers the specific rules that control sequence stopping and pausing, so you can diagnose unexpected beFew readers

• Signature Missing or Not Applied

  You've added a signature in sender settings, but it doesn't appear in your emails. This article explains why signatures don't show up automatically and how to fix it.Few readers

• Open and Click Tracking Issues

  Open and click counts seem wrong — too low, too high, or missing. This article explains how tracking works and how to fix common issues.Few readers

• Cannot Edit Sequence

  The sequence editor is read-only, you see a "legacy sequence" message, or changes won't save. This article explains why and how to fix it.Few readers

• FAQ: Prioritize New Leads vs Follow Ups

  A common question: *"Does SuperSend prioritize new leads over follow-ups, or follow-ups over new leads?"* This article explains how sending order works and what control you have.Few readers