• How can I change campaign schedule or sending hours?

  You can customise your sending schedule or hours by going to https://supersend.io/campaign/schedule (https://downloads.intercomcdn.com/i/o/786052591/31615a7e4e29c3f7c7ea82dc/Screenshot+2023-07-16+at+1.55.42+PM.png?expires=1732312800&signature=7021fb4355c45d9375d2ebbf21df3904c60ca624b20b31a5b95ecaf64c142dba&req=cyghFsx8mIheFb4f3HP0gGkcK6aEgvI6e7Zg9GDnZG%2BAoKwh%2BVoeoTeX4%2FHZ%0AwvbSome readers

• Custom Tracking Domain

  We support the ability to provide a custom tracking domain. (custom domain) View this document to set up a custom tracking domain. https://blog.supersend.io/custom-tracking-domain/ You will find this setting on the Settings page.Some readers

• What Does Super Send Do?

  People use Super Send to message sales prospects at scale. You can Upload a list of leads Write a sequence to continue sending messages across email, linkedin and twitter until the prospect replies. measure the performance of your campaign.Some readers

• Troubleshooting custom tracking domain

  Here're the top reasons why super send might've failed at verifying your custom tracking domain: 1 You did not wait long enough. It can take up to a few minutes for the CNAME record you added to propagate (time taken depends on your domain provider). You can confirm if the record has propagated or not by checking going to a CNAME lookup tool like https://mxtoolbox.com/CNAMELookup.aspx and see if the record has really been propagated yet.Some readers

• Do you stop sending when I get a reply?

  Yes, your sequence will stop sending to that prospect once you get a reply. If you get a reply from linkedin, the whole sequence stops (even for twitter and email). Same goes for twitter. A twitter reply will stop the whole sequence. Same with email. ​Some readers

• Is there a feature where we can prioritize sending to new leads rather than follow ups?

  it will send a minimum of 20% of total daily sending volume of new leads. Your total per day is the sum of each of the senders max per day setting. you want 20 new contacts to start the sequence. We send every day at least 20% of that total sending capacity to new leads (i.e. they've never been sent to before). Example: You have 1 email sender attached to a campaign that will send 100 emails per day. By default, we will send to 20 new leads (i.e. they will receive the first step in the sequenceFew readers

• Can we slowdown sending speed like 5 mins gap in each message?

  Right now we wait at most 1 minute between messages and 5 minutes mandatory wait between emails to the same prospect. ​Few readers

• When using message variables are both {{xxx}} required?

  " " and " " are required for liquid syntax. Example: variable ​Few readers

• Does the software detect duplicated Leads across all campaigns?

  If you go to your campaign settings, theres a toggle to skip leads found in other campaigns. If that is set to true it will look through all other leads in that Team to make sure you don't already have a duplicate somewhere. If it finds a duplicate email, linkedinurl, or twitter handle it will skip. Learn more here https://blog.supersend.io/sequences/ (https://storage.crisp.chat/users/helpdesk/website/a3c63f8c24779000/f4a5060e-d608-4608-bb4a-8363bf1Few readers

• Can I add a suppression list of emails that will be blocked from receiving emails ? (exclude users)

  Yes. Upload the leads you want to supress and mark them as finished Opt out / Exclude Users from your campaign: Both finished leads and leads that are not verified are not sent any messages. In the case of finished, that is typically because they have completed the sequence however you can use either of these settings to prevent users from being sent to. You can upload a list of leads, mark them as finished You can upload a list of leads, and keep them unverified. In your Campaign SettinFew readers

• How can I clone or copy a sequence?

  From the Admin Page ​Few readers

• User Permissions

  We have two main permissions: read only admin When adding users, you can separate users by Team so only certain users belong to certain teams. you do this in the admin page https://supersend.io/admin. (https://downloads.intercomcdn.com/i/o/658800825/7b1bf8c90123f7dfd4a8552e/Screenshot+2023-01-24+at+10.31.25+AM.png?expires=1732312800&signature=a30Few readers