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Articles on:Contacts
Import contacts, manage lists, validation, and suppression.

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  • Export Contacts and Reports
    You can export your contacts to a CSV file for backup, migration, or analysis. SuperSend sends the export to your email when it's ready. This article explains how to request an export and where to download it.Few readers
  • Contacts Overview
    Contacts are the people your campaigns send to. SuperSend stores contacts at two levels — team and campaign — and each contact has a status that controls whether they're currently being sent to. This article explains how contacts work so yoFew readers
  • Upload Contacts via CSV
    CSV upload is the primary way to add a list of contacts to a campaign. This article covers the full import process — file format requirements, field mapping, email validation, and what to do when imports fail.Few readers
  • Email Validation in SuperSend
    Email validation checks whether an email address is likely to be deliverable before you send to it. This article explains how validation works, when to use it, what it costs, and how to interpret validation results.Few readers
  • Create and Use Suppression Lists
    Suppression lists let you prevent SuperSend from sending to specific email addresses or domains — even if those contacts are added to campaigns. This article explains the difference between suppression and blacklists, how to add to each, anFew readers
  • Duplicate Contacts and Deduping Behavior
    What happens when you upload a CSV that contains the same email twice? Or when a contact already exists in the campaign? This article explains how SuperSend handles duplicates on import and what to expect.Few readers
  • Contact Import Errors and Fixes
    Contact uploads can fail for specific rows or entirely. This article walks through the import flow, common failure reasons, how to read the failure report, and how to fix your CSV so the next upload succeeds.Few readers

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