Articles on: Super Inbox

Work Conversations in Super Inbox

Work Conversations in Super Inbox


Purpose


When a contact replies to your outreach, their conversation appears in Super Inbox. This article covers how to triage, respond to, and manage conversations efficiently — including contact statuses, sentiment tags, labels, and bulk actions.


Opening a Conversation


Click any conversation row in the middle pane to open it in the right pane. The conversation thread shows the full message history with timestamps (relative: "3m ago," "2h ago," "Yesterday," or an exact date for older messages).


Reading the thread:

  • Outbound messages (sent by your team) are prefixed with "(You)" and show the sender name and email.
  • Inbound messages show the contact's name, email, and any CC/BCC addresses on their reply. Clicking a CC/BCC address lets you add it to your reply To field or as a Cc.
  • Attachments appear below each message with filename, size, and a download button.


Replying to a Conversation


At the bottom of the conversation pane, you'll see a collapsed reply bar with a Reply button and a Forward button.


To reply:

  1. Click Reply (or press r). The full reply composer expands.
  2. The To field is pre-filled with the contact's address. Add CC/BCC if needed.
  3. Use the sender selector dropdown to choose which connected mailbox to send the reply from. By default it uses the mailbox that received the message.
  4. Write your reply in the rich-text editor.
  5. Attach files if needed.
  6. Click Send.


The composer minimizes with your draft preserved if you click the × to close it. Your draft will be shown in the collapsed bar so you can return to it.


To forward:

Click Forward next to the Reply button. Enter a new email address in the To field and send.


Setting Contact Status


Contact status indicates where this person is in your sales or outreach process. It lives in the conversation detail header as a dropdown button.


Available statuses:

  • No Status (default)
  • Interested
  • Meeting Requested
  • Meeting Booked
  • Customer
  • Not Interested
  • Follow Up
  • Future Opportunity


Click the status button in the header to set or change it. Once set, the button turns purple and shows the status name.


Statuses can be used as filter criteria in the conversation list filter panel and in Super Views. This makes it easy to create a view like "all Interested contacts who replied in the last 7 days."


Setting Sentiment


Sentiment is an AI-assessed signal of how a reply reads — positive, negative, neutral, or needs review. It's separate from contact status (status is what you set manually; sentiment is AI-assessed).


Click the face icon button in the conversation header to view or override the AI sentiment. Options: Positive, Negative, Neutral, Needs Review, No Sentiment.


You can filter conversations by sentiment in the sidebar (Sentiments section) or in the filter panel.


Adding Labels


Labels are team-defined tags for organizing conversations however makes sense for your workflow.


To add a label to a conversation:

  • Click the tag icon button in the conversation header. A dropdown lists all team labels not yet applied. Click one to add it.
  • Or press l to open the label command palette — a search-as-you-type overlay where you can search existing labels, toggle them on/off, or type a new name to create and immediately assign it.


Labels appear as chips on the conversation row in the middle pane, making them visible at a glance.


Archiving a Conversation


Once you've handled a conversation, archive it to keep your Inbox clean.


  • Click the Archive button in the conversation header (or press e).
  • A 5-second undo toast appears — click it to reverse if you archived by accident.
  • Archived conversations move to the Archive folder. They remain searchable and can be unarchived.


When you mark a conversation as unread (press u), SuperSend closes the conversation detail and returns you to the conversation list — same behavior as Gmail's "mark as unread and go back."


Bulk Actions


To process multiple conversations at once:

  1. Check the checkbox at the left of each conversation row, or use the Select All checkbox at the top of the list.
  2. A bulk actions menu appears at the top of the list showing the count of selected conversations (e.g., "5 selected").
  3. Choose: Mark as read, Mark as unread, or Archive (or Unarchive if in the Archive folder).


Bulk actions are useful for clearing batches of auto-responses, out-of-office replies, or bounces from the Inbox.


Contact Sidebar


Each conversation has a contact sidebar that shows detailed information about the contact: their name, email, company, title, LinkedIn URL, and any other fields you have in your contacts database.


Click the vertical "Show Contact Details" tab on the right edge of the conversation pane to expand or collapse it. Your preference is saved.


Filter the Conversation List


Click the filter icon (funnel) at the top of the conversation list to open the filter panel.


Email filter options:

  • Status — filter by one or more contact statuses
  • Campaign — filter to conversations from specific campaigns
  • Sentiment — filter by AI sentiment
  • Labels — filter by one or more labels


LinkedIn filter:

  • Identity — filter to messages from a specific connected LinkedIn account


Active filters appear as chips below the search bar. Click × on any chip to remove it. Clicking the filter icon again toggles the filter panel.



Click the search bar at the top of the conversation list (or press /) and type to search conversation content.


When searching in email, a folder scope button appears to let you choose which folders to search: Inbox, Sent, Archive, Other. Defaults to searching all four.


Super Views


Super Views are saved filter combinations. If your team has created Super Views (e.g., "Warm Replies to Work Today"), they appear in the sidebar under the Super Views section.


Each Super View shows an unread count badge. Clicking it applies the saved filters automatically.


To create a Super View: go to Inbox Settings (gear icon at the top of the sidebar) → Super Views tab → define your filter combination and save.


Expected Result


You can open conversations, reply from the correct sender, set statuses, add labels, archive when done, and use bulk actions to clear large batches efficiently.


Troubleshooting


  • Issue: Reply fails to send.

Fix: Check that the sender selected in the reply composer is still connected and active. Go to Senders → Mailboxes to verify the sender's connection status.


  • Issue: Multiple team members replying to the same thread.

Fix: Set a contact status (e.g., "Follow Up" assigned to someone specific) or use a label to claim ownership. Super Views can be configured to filter by specific team members' activity.


  • Issue: Out-of-office messages filling up Inbox.

Fix: These are auto-tagged and routed to the "Other" folder. Check your Inbox Settings → Auto-Tag Settings to confirm auto-tagging is enabled.



Updated on: 17/03/2026

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