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Why Isn’t My Signature Showing Up or Sending?

Why Isn’t My Signature Showing Up or Sending?

If your email signature isn’t displaying or sending correctly in Super Send, it’s likely due to the signature variable not being used in your email template. Here’s how to fix this issue:


Step 1: Use the Signature Variable



Super Send requires the {{signature}} variable to include your signature in an email. Without this variable, the signature won’t appear or send.

Example Usage in Your Template:

Best regards,
    {{signature}}




Step 2: Verify Your Signature Settings



Go to the Senders Page:
Log in to your Super Send account.
Navigate to the Senders section.


Check Your Signature:
Ensure your signature is set up correctly for the sender account.
Edit or update the signature if necessary.


Step 3: Test Your Email



Send a Test Email:
Use the email template containing the {{signature}} variable.
Send a test email to yourself or a colleague to confirm the signature appears correctly.


Preview the Email:
Use the preview option in the email editor to verify that the signature is rendering as expected.


Troubleshooting Tips



Variable Placement: Make sure the {{signature}} variable is placed at the appropriate location in your email template.
Template Overrides: If you’re using a custom HTML template, ensure the {{signature}} variable is included in the correct section.
Signature Setup: Double-check that your signature is saved and active in the sender’s settings.



By ensuring the {{signature}} variable is properly included and your signature settings are correct, your email signature will display and send as intended

Updated on: 22/01/2025

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