Why Are Emails Not Being Sent After Turning On a Campaign?

Why Are Emails Not Being Sent After Turning On a Campaign?

If your campaign is active, but emails are not being sent, there are several factors to check. Follow these steps to troubleshoot and resolve the issue:

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Step 1: Confirm Your Campaign's Status

1. Go to the Campaigns page in your Super Send account.
2. Ensure the campaign status is set to Active.

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Step 2: Verify Your Sending Schedule

1. Check the sending schedule set for your campaign:

• Is the sending window configured correctly?
• Are there any restrictions, such as weekends or specific times, that might prevent emails from being sent now?

2. Adjust the schedule if needed to match your intended sending timeframe.

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Step 3: Check Sender Health

1. Navigate to the Senders section.
2. Ensure your sender account is:

• Verified
• Enabled
• Free of any deliverability issues.

Tip: If your sender has been disabled, follow the re-enabling sender guide to fix it.

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Step 4: Ensure There Are Contacts in the Campaign

1. Go to the Contacts tab of your campaign.
2. Verify that there are prospects assigned to the campaign and that they meet your targeting criteria.

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Step 5: Review Campaign Settings

1. Ensure there are no errors in your email content or variables (e.g., {{first_name}} not being populated correctly).
2. Check for pauses or delays in the campaign sequence.

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Step 6: Monitor System Limits

1. Confirm that your email sending limit has not been exceeded.
2. Check for any warnings or notifications on your account dashboard about rate limits or quotas.

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Step 7: Review Activity Logs

1. Navigate to the Logs section.
2. Look for any errors or failed attempts related to your campaign.
3. Use the details in the logs to diagnose and resolve specific issues.

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Contact Support

If none of the above steps resolve the issue, reach out to Super Send support for assistance. Provide as much information as possible about your campaign, including:

• Campaign name.
• Sender details.
• Steps you’ve already taken to troubleshoot.

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Updated on: 19/02/2025