Troubleshooting Custom Tracking Domain in Super Send
Troubleshooting Custom Tracking Domain in Super Send
If you encounter issues verifying your custom tracking domain in Super Send, here are the most common reasons and how to address them:
Issue:
It can take several minutes for the CNAME record you added to propagate, depending on your domain provider.
Solution:
Wait at least 5-10 minutes after adding the record.
Use a CNAME lookup tool like MXToolbox to confirm that the record has propagated. Simply enter your subdomain (e.g., ss.yourdomain.com) and check if it points to trail.supersend.io.
Issue:
The CNAME record you added does not match the required format.
Solution:
Double-check that your CNAME record looks like this:
Host Name: ss, links, track, or any subdomain of your choice.
Value: trail.supersend.io
Ensure there are no typos or errors in the record.
Issue:
Hostinger has known issues with validating custom tracking domains through Cloudflare, which Super Send uses for verification.
Solution:
Unfortunately, there is no current fix for this issue. We recommend using a different DNS provider for your custom tracking domain. We will update this article once a solution is available.
Use a Reliable DNS Provider:
If you consistently face issues, consider switching to a trusted provider like Cloudflare or Google Domain.
Verify DNS Settings:
Ensure no conflicting DNS records (e.g., A or TXT records) are interfering with your CNAME setup
Contact Support:
If you’ve tried all the above steps and are still unable to verify your domain, reach out to Super Send support for assistance.
By following these troubleshooting steps, you should be able to successfully verify your custom tracking domain and enhance your campaign tracking capabilities.
If you encounter issues verifying your custom tracking domain in Super Send, here are the most common reasons and how to address them:
1. You Did Not Wait Long Enough
Issue:
It can take several minutes for the CNAME record you added to propagate, depending on your domain provider.
Solution:
Wait at least 5-10 minutes after adding the record.
Use a CNAME lookup tool like MXToolbox to confirm that the record has propagated. Simply enter your subdomain (e.g., ss.yourdomain.com) and check if it points to trail.supersend.io.
2. You Did Not Add the Right Records
Issue:
The CNAME record you added does not match the required format.
Solution:
Double-check that your CNAME record looks like this:
Host Name: ss, links, track, or any subdomain of your choice.
Value: trail.supersend.io
Ensure there are no typos or errors in the record.
3. You Are Using Hostinger as Your Domain Provider
Issue:
Hostinger has known issues with validating custom tracking domains through Cloudflare, which Super Send uses for verification.
Solution:
Unfortunately, there is no current fix for this issue. We recommend using a different DNS provider for your custom tracking domain. We will update this article once a solution is available.
Final Tips
Use a Reliable DNS Provider:
If you consistently face issues, consider switching to a trusted provider like Cloudflare or Google Domain.
Verify DNS Settings:
Ensure no conflicting DNS records (e.g., A or TXT records) are interfering with your CNAME setup
Contact Support:
If you’ve tried all the above steps and are still unable to verify your domain, reach out to Super Send support for assistance.
By following these troubleshooting steps, you should be able to successfully verify your custom tracking domain and enhance your campaign tracking capabilities.
Updated on: 22/01/2025
Thank you!