monday.com Integration Setup

Purpose

Connect monday.com to SuperSend so campaign email activity (sends, replies, and optionally opens) posts as updates on matching CRM board items — and so contact fields can fill mapped board columns.

How it works

monday.com is board-based. SuperSend:

1. Matches a SuperSend contact to a board item by email (the email column you map).
2. Writes mapped SuperSend contact fields into writable board columns (on create, and optionally on every sync).
3. Posts campaign activity as an update on that item.
4. Optionally creates a new item when no email match exists (Create Missing Contacts).

Org-level connect is not enough — you must map a board, then enable monday.com on each campaign you want synced.

Prerequisites

• A monday.com account with access to your CRM / contacts board
• An email column on that board (email values must match SuperSend contacts)
• Org admin access in SuperSend (Admin Settings → Integrations)

Step 1: Connect monday.com

1. Go to Admin Settings → Integrations.
2. Select your team.
3. Open monday.com → Add monday.com Account (or Add).
4. Leave Sync Campaign Activity To monday.com enabled.
5. Click Connect To monday.com and Authorize in monday.
6. You return to SuperSend with the account connected.

Step 2: Map board and columns

OAuth alone does not sync. Map the board next:

1. In the monday.com accounts panel, open the connected account → Edit.
2. Set:
3. • Board — CRM / contacts board
   • Email Column (match key) — column used to match contacts (required)
3. Under Column field mapping, map any writable board column to a SuperSend contact field (email, name, title, phone, company, LinkedIn URL, etc.). Leave Don’t map to skip a column.
4. Optionally enable:
5. • Create Missing Contacts — create a board item (and fill mapped columns) when no email match exists
   • Update Mapped Fields On Sync — push SuperSend values into mapped columns when a match is found (on by default)
5. Click Save Mapping.

Writable column types

SuperSend can write: text, long text, email, phone, link/url, numbers, and name. Status, people, files, and other complex columns are not mappable yet.

Step 3: Enable on campaigns

Connecting at the team level does not enable every campaign. Turn it on per campaign:

Option A — Campaign Integration Matrix

1. Admin → Integrations → Campaign Integrations (matrix).
2. Enable monday.com for the campaigns you want synced.

Option B — Inside a campaign

1. Open the campaign → Settings → Integrations.
2. Enable monday.com and set:
3. • Enabled
   • Sync Activity to monday.com
   • Email Sent / Email Replies (on by default)
   • Email Opens (off by default — more API usage)
   • Create Missing Contacts (optional)

What syncs

Sync runs on a schedule (typically within about an hour of the event in production).

Expected result

For campaigns with monday.com enabled and a valid board mapping, activity for contacts whose emails match the mapped email column appears as updates on those monday items. Mapped columns stay filled from SuperSend contact data when create/update is enabled.

Troubleshooting

• Connected but nothing syncs — Confirm Save Mapping (board + email column), then confirm monday.com is enabled on that campaign (matrix or campaign Settings → Integrations).
• Wrong item / no match — Email in SuperSend must match the mapped email column value. Extra spaces or different aliases will miss.
• Columns stay empty — Confirm the column is mapped (not Don’t map), the SuperSend contact has a value for that field, and Update Mapped Fields On Sync is on (or the item was created with Create Missing Contacts).
• Column type not listed — Only writable types above are supported. Status/people/files cannot be mapped yet.
• Authorize works, then “0 accounts” — Reconnect and avoid deleting the account right after OAuth. If the URL still shows monday_success=true, refresh clean Integrations and open monday.com again.
• OAuth fails or disconnects — Reconnect via Admin → Integrations → monday.com → Add. Someone may have revoked the app in monday.com.
• High API usage / rate limits — Keep Email Opens off unless you need them; prefer sent + replies only.

Related Articles

• Integrations Overview
• HubSpot Integration Setup
• Salesforce Integration Setup

Updated on: 17/07/2026