Articles on: Super Inbox

Labels, Filters, and Saved Views

Labels, Filters, and Saved Views


Purpose


Super Inbox gives you labels, sentiment filters, and Super Views so you can organize conversations and focus on what matters. This article shows how to create labels, use filters, and build saved views that persist your preferred filters.


Platform Tabs


At the top of the Super Inbox sidebar: Email | LinkedIn. Each shows an unread badge (up to 99+). Switch between them to work in one channel at a time.



Folders


  • Inbox — Default view; unread count shown.
  • Sent — Sent emails (Email only).
  • Archive — Archived conversations; unread count shown.
  • Other — System messages (bounces, out-of-office, unsubscribes); auto-tagged. Unread count shown (Email only).



Labels


Labels are team-scoped and work across Email and LinkedIn. Use them to tag conversations by topic, priority, or stage.


Create a label: Click Create Label in the Labels section. Name it (e.g., "Hot lead," "Decision maker," "Needs follow-up").


Apply labels: Open a conversation and add one or more labels. Multiple labels can be applied to the same conversation.


Filter by label: Select one or more labels in the sidebar. The main list shows only conversations with those labels.



Sentiments (Auto-Tagging)


When auto-tagging is enabled, SuperSend can assign sentiment labels:


Sentiment

Icon

Color

Positive

Smiley

Green

Negative

Frown

Red

Neutral

Neutral face

Gray

Needs Review

Warning

Orange


These appear in the sidebar when enabled. Click to filter. Click again to deselect. Toggle multiple sentiments to narrow or broaden.


Enable/configure: Gear icon (top right of sidebar) → Auto-Tag Settings tab.



Super Views


Super Views are saved filter combinations — your own custom views that persist.


Create a Super View:


  1. Click Create Super View in the Super Views section.
  2. In the settings modal (Super Views tab), name it and choose an icon.
  3. Set filters:
  • Mood — positive, negative, neutral, needs_review
  • Statuses — campaign statuses to include
  • Last message direction — inbound (contact needs reply) or outbound (waiting on them)
  • Labels — which labels to include
  • Folders — inbox, archive, other
  1. Save. The new view appears in the sidebar.


Use a Super View: Click it. The main list updates to match the filters. Click again to deselect. Unread count is shown per view.



Last Message Direction


  • Inbound — Contact sent the last message; they may be waiting on you.
  • Outbound — You sent the last message; you're waiting on them.


Use this in Super Views to prioritize conversations that need a reply.



Settings Modal


Click the gear icon (top right of sidebar) to open Inbox Settings. Tabs:


  • Auto-Tag Settings — Enable/configure sentiment auto-tagging.
  • Labels — Create and manage labels.
  • Super Views — Create and manage Super Views.



Best Practices


  • Create labels for your sales stages or support categories.
  • Use Super Views for daily priorities (e.g., "Needs reply + Positive," "Hot leads").
  • Combine sentiment + last message direction to find conversations that need attention.



Expected Result


You can organize inbox work with labels, filter by sentiment and direction, and save your favorite filter combinations as Super Views for quick access.



Updated on: 17/03/2026

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