Articles on: Contacts

Import Contacts from Apollo

Import Contacts from Apollo


Purpose


Pull people from an Apollo.io list into SuperSend without exporting CSVs. Use this when your source of truth lives in Apollo and you want one-time or recurring imports into All Contacts (team profiles) or into a campaign.


Prerequisites


  • An Apollo account with a master API key (Apollo: Settings → Integrations → API).
  • Admin access to add or manage the Apollo integration for your org (SuperSend Admin → Integrations).
  • Permission to create contacts on the team (and the campaign, if importing at campaign level).


Steps


1. Connect Apollo in Admin


  1. Open Admin → Integrations (org-level).
  2. Add Apollo (or edit an existing row).
  3. Paste your Apollo API Key and enable the integration.
  4. Save so the key is stored for the teams that use it.


2. Start the import from Contacts


All Contacts (team)


  1. Go to Contacts (sidebar).
  2. Click Add Contact.
  3. Choose Import from Apollo.


Campaign


  1. Open the campaign → Contacts.
  2. Click Add Contact (or the add/import entry point your team uses).
  3. Choose Import from Apollo.


3. Complete the wizard


  1. Connect — If Apollo is already linked for the team, you go straight to list selection. Otherwise enter the API key and connect.
  2. Select List — Pick the Apollo list. Lists already set for hourly auto-sync (team imports only) show a status; you can stop auto-sync from here if needed.
  3. Map Fields — Map Apollo columns to SuperSend fields (same idea as CSV mapping).
  4. Confirm Import — Review list name, count, and mappings. For All Contacts only, you can turn on Auto-sync this list hourly so new list members are imported about once per hour.
  5. Email Validation — Choose SuperSend validation (uses credits) or confirm external validation, then start the import.


4. Track progress


Background import runs like other bulk jobs. Use the in-app process indicator to see completion, counts, and any failure summary link if rows fail.


Expected Result


  • Team import: Contact profiles appear under All Contacts with the fields you mapped.
  • Campaign import: Contacts are created/updated and enrolled in that campaign, ready for the sequence subject to your sending rules.
  • Auto-sync (team): With the option enabled, the same list stays on an hourly schedule until you stop it from the list step.


Troubleshooting


  • Issue: Apollo does not appear under Admin Integrations or stays disabled.

Fix: Confirm the integration was added with Enabled on and a valid API key. Your org admin may need to create or update the Apollo row.


  • Issue: Import completes with many “updated” and few “new” contacts on a repeat run.

Fix: Expected. Apollo does not expose “only new since last run” in the same way a CRM delta might; SuperSend reconciles against existing profiles/contacts so duplicates update rather than multiply.


  • Issue: Auto-sync is not offered.

Fix: Hourly auto-sync is available for team (All Contacts) imports only, not for campaign-only imports.


  • Issue: List step shows an error or empty lists.

Fix: Verify the API key has access to labels/lists in Apollo and that the integration is enabled for your team context.




Updated on: 09/04/2026

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