Disabled Sender

Re-enabling a Disabled Sender in Super Send

If your email sender becomes disabled due to multiple failed attempts, you can re-enable it by following these steps:

Step 1: Access the Senders Page

1. Log in to your Super Send account.
   
2. Navigate to the Senders section.
   
3. Locate the sender marked as disabled.

Example of a disabled sender:

Step 2: Edit Sender Details

1. Click on Edit next to the disabled sender.
   
2. In the Disabled field, select No.
   
3. Click Save to apply the changes.

Editing the sender

Note:

The most common reason for a sender becoming disabled is incorrect credentials. After clicking Save, if an error message appears indicating incorrect password or another issue, please verify and update your credentials accordingly.

Updated on: 19/02/2025