Q: Does Super Send Stop Sending When I Get a Reply?

Does Super Send Stop Sending When I Get a Reply? Yes, Super Send automatically stops sending to a prospect once you receive a reply. This ensures that you don’t continue to send unnecessary messages after engagement has been established. <h3 id="howitworksacrosschannels">How It Works Across Channels</h3> <ol> <li>Email Replies: </li> </ol> <ul> <li>If a prospect replies to your email, the entire sequence stops for that prospect.</li> </ul> <ol> <li>LinkedIn Replies: </li> </ol> <ul> <li>A reply on LinkedIn will also stop the entire sequence, including Twitter and email follow-ups.</li> </ul> <ol> <li>Twitter Replies: </li> </ol> <ul> <li>Similarly, if a prospect replies on Twitter, the whole sequence (including LinkedIn and email) will stop.</li> <li>* </li> </ul> <h3 id="whythismatters">Why This Matters</h3> Avoid Redundancy: <ul> <li>Prevents sending redundant messages to prospects who have already replied Maintain Professionalism:</li> <li>Ensures you don’t overwhelm prospects with multiple follow-ups after they’ve engaged. Streamline Communication:</li> <li>Allows you to focus on nurturing the conversation with the engaged prospect.</li> </ul> Super Send’s multi-channel sequence management is designed to handle replies intelligently, ensuring your campaigns remain efficient and respectful.

Question 1

Google OAuth Setup for Super Send

Accepted Answer

Google OAuth Setup for Super Send

Integrating your Gmail account with Super Send using OAuth enhances security and simplifies the connection process. Follow these steps to set up Google OAuth:

Step 1: Configure OAuth Consent Screen

Navigate to Google's OAuth consent screen: Google OAuth Consent Screen.
Choose the User Type:

Internal: Allows anyone within your organization to connect their Gmail account to Super Send.
External (Test Mode): Manually specify up to 100 users permitted to use this authentication.

Add supersend.io as an authorized domain.

Step 2: Set Scopes

Manually add the following scopes:

https://www.googleapis.com/auth/gmail.modify
https://www.googleapis.com/auth/gmail.labels

Step 3: Create OAuth Credentials

Go to the Credentials section.
Click Create Credentials and select OAuth client ID.
Configure the OAuth client ID:

Application Type: Web Application
Name: Choose a descriptive name.
Authorized JavaScript Origins: https://supersend.io
Authorized Redirect URIs: https://supersend.io/oauth/google

Download the JSON file containing your credentials.

Step 4: Enable Gmail API

Enable the Gmail API: Gmail API Enablement.

Step 5: Upload JSON to Super Send

Lo

Question 2

Does Super Send Stop Sending When I Get a Reply?

Accepted Answer

Does Super Send Stop Sending When I Get a Reply?

Yes, Super Send automatically stops sending to a prospect once you receive a reply. This ensures that you don’t continue to send unnecessary messages after engagement has been established.

How It Works Across Channels

Email Replies:

If a prospect replies to your email, the entire sequence stops for that prospect.

LinkedIn Replies:

A reply on LinkedIn will also stop the entire sequence, including Twitter and email follow-ups.

Twitter Replies:

Similarly, if a prospect replies on Twitter, the whole sequence (including LinkedIn and email) will stop.
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Why This Matters

Avoid Redundancy:

Prevents sending redundant messages to prospects who have already replied

Maintain Professionalism:
Ensures you don’t overwhelm prospects with multiple follow-ups after they’ve engaged.

Streamline Communication:
Allows you to focus on nurturing the conversation with the engaged prospect.

Super Send’s multi-channel sequence management is designed to handle replies intelligently, ensuring your campaigns remain efficient and respectful.

Question 3

How to Change Campaign Schedule or Sending Hours in Super Send

Accepted Answer

How to Change Campaign Schedule or Sending Hours in Super Send

Super Send allows you to customize your sending schedule and hours, ensuring that your emails reach prospects at the most optimal times. Follow this guide to update your campaign schedule.

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Step 1: Access the Campaign Schedule Settings

Log in to your Super Send account.
Navigate to the Campaign Schedule Settings.

Step 2: Customize Your Sending Hours

Below is what the Campaign Schedule Settings page looks like in Super Send:

On the schedule page, you will see options to configure your sending hours.
Adjust the following settings as needed:

Timezone: Set your preferred timezone to ensure accurate delivery timing.
Days of the Week: Select which days your campaign will send emails.
Time Range: Specify the start and end times for email delivery.

Step 3: Save Changes

Once you’ve made your adjustments, click the Save button.
Your campaign will now follow the updated schedule.

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Tips for Optimizing Sending Hours

Consider Your Audience: Schedule emails during times when your prospects are most likely to check their inboxes.
Avoid Weekends: Unless relevant to your audience, avoid sending emails on weekends.
Monitor Performance: Track open and response rates to refine your schedule further.

By customizing your campaign schedule and sending hours, you can maximize engagement

Question 4

Understanding Liquid Syntax for Variable Replacement and Defaults

Accepted Answer

Understanding Liquid Syntax for Variable Replacement and Defaults

Liquid syntax in Super Send allows you to personalize your emails by dynamically replacing variables with relevant data. When certain variables are unavailable for a prospect, you can set default values to ensure your emails remain professional and engaging.

Using Default Values with Variables

If a variable isn’t available for a specific prospect, you can define a default value. This ensures your email still makes sense even when some data is missing.

Example: Setting a Default Value

Suppose you’re using the {{first_name}} variable, but only 50% of your prospect list has first names. You can set a default value to handle cases where first_name is unavailable:

{{ first_name | default: "there" }}

If first_name exists for the prospect, it will display their name.
If first_name is missing, it will default to "there."

Example in an Email Template

Hi {{ first_name | default: "there" }},

I wanted to follow up on our last conversation...

For prospects with a first name, the email will display:

Hi John,

For prospects without a first name, the email will display:

Hi there,

Tips for Using Liquid Syntax

Keep Defaults Generic:

Use neutral terms like "there," "friend," or "colleague" to ensure the message feels natural.

Test Your Templates:

Always preview your emails to confirm that variables and defaults render

Question 5

How to Stop Emails from Being Sent to Contacts That Failed Email Validation

Accepted Answer

How to Stop Emails from Being Sent to Contacts That Failed Email Validation

Super Send provides tools to prevent emails from being sent to unverified or invalid contacts. This ensures a low bounce rate and protects your sender reputation. Here’s how to manage contacts that failed email validation.

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Step 1: Understand How Super Send Handles Unverified Contacts

Contacts marked as unverified will not receive emails.
If you re-upload a list with updated information, Super Send will automatically update existing contacts and deduplicate the list.

Step 2: Manage Unverified Contacts

Access the Contacts Page:

Navigate to the Contacts page in your Super Send account.
Click on Manage Contacts.

Options for Unverified Contacts:

Delete Unverified Contacts:

Use the delete option to permanently remove unverified contacts from your list.

Unverify All Failed Leads:
Click the button to unverify all leads that failed email validation.
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Step 3: Adjust Your Strategy

Re-upload with Updated Information:

If you’ve gathered additional details about your Contacts, upload the updated list. Super Send will deduplicate and update the contact information automatically.

Review Strict Validation Settings:

Super Send’s email validator is intentionally strict to minimize bounce rates. However, this may result in some good contaqcts being excluded. Evaluate if you need to adjust your ap

Question 6

Message Sending Speed and Delays in Super Send

Accepted Answer

Message Sending Speed and Delays in Super Send

Super Send includes built-in delays to ensure natural message sending, but the speed is designed to optimize efficiency while maintaining compliance. Here are the current settings:

Current Sending Speed Settings

Gap Between Messages:

Super Send introduces a maximum delay of 1 minute between each message sent to different prospects.

Mandatory Delay for the Same Prospect:

A 5-minute mandatory wait is applied between emails sent to the same prospect. This ensures spacing and avoids overwhelming recipients.
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Why These Settings Exist

Efficiency:

Keeping the delay at 1 minute ensures campaigns are completed promptly without appearing unnatural.

Compliance and Deliverability:
The 5-minute gap between messages to the same prospect adheres to best practices for avoiding spam filters and maintaining high deliverability rates.
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Customizing Sending Speed

Currently, Super Send does not support customizing delays beyond the existing settings. If you need additional flexibility, let us know through the feature request option or by contacting support.

By balancing speed and compliance, Super Send ensures your outreach remains both effective and deliverable.

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