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# Team Usage and Capacity Costs

# Team Usage and Capacity Costs

## Purpose

Your SuperSend usage drives costs: emails sent, mailboxes, domains, validation credits, and capacity. This article explains what gets measured, where to see it, and how capacity costs work.

## Where to See Usage

- **Billing Dashboard** — Org-level billing summary. Shows plan, payment method, invoices.
- **Billing** → **Domains & Mailboxes** — Counts and costs for domains and mailboxes.
- **Team** → **Capacity** (or **Planning**) — Capacity planning view showing how much send capacity you have and how it's used.

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## What Counts as Usage

| Dimension | What it measures |
|-----------|------------------|
| **Emails sent** | Campaign emails delivered (not bounces). |
| **Domains** | Domains you own or have connected. |
| **Mailboxes** | Mailboxes provisioned (up to 5 per domain). |
| **Validation credits** | Email validation checks used on contact imports. |
| **Capacity** | Sender capacity — daily send limits, ramp allocation. |

---

## Capacity and How It's Billed

Capacity refers to your ability to send. Each sender (mailbox) has a daily limit. Your plan may include a certain volume of "capacity" (e.g., total emails per month across senders). Exceeding that can trigger overage charges or require a plan upgrade.

**Capacity planning view** shows:

- **on-track** — Enough capacity for your contacts.
- **at-risk** — May not finish in desired timeframe.
- **oversubscribed** / **no-capacity** — More contacts than capacity; need more senders or a higher plan.

Use this to plan ramp-up and avoid surprises.

---

## Team-Level vs Org-Level

- **Team** — A workspace (e.g., a product line or region). Usage is often tracked per team.
- **Org** — The top-level organization. Billing is usually org-level; usage rolls up from teams.

Check your plan to see whether limits are per team or org.

---

## Credits

Some plans use **credits** for:

- **Email validation** — Each validation consumes credits. Shown at import time.
- **Other usage** — Depends on plan (e.g., AI features, extra capacity).

Available credits = org limit minus what's been used. If you run out, validation or other credit-based features may be disabled until the next billing cycle or until you purchase more.

---

## Viewing Invoices and Purchases

**Billing** → **View Invoices and Purchases** (or Invoices tab) shows:

- Past invoices
- Line items (domains, mailboxes, overages, etc.)
- Download links for PDFs

Use this to reconcile usage with charges.

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## Expected Result

You know where to see usage, what drives costs, and how capacity affects your ability to send. You can plan upgrades or overages accordingly.

## Related Articles

- [Billing Overview](https://help.supersend.io/en/article/billing-overview-x804an/)
- [View Invoices and Purchases](https://help.supersend.io/en/article/view-invoices-and-purchases-dfy84m/)
- [Safe Sending Limits and Ramp Strategy](https://help.supersend.io/en/article/safe-sending-limits-and-ramp-strategy-byfa84/)