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# Signature Missing or Not Applied

# Signature Missing or Not Applied

## Purpose

You've added a signature in sender settings, but it doesn't appear in your emails. This article explains why signatures don't show up automatically and how to fix it.

## How Signatures Work in SuperSend

Signatures are **not automatically appended** to every email. You must **include the `{{signature}}` variable** in the email body of each sequence step. SuperSend replaces that variable with the signature from the sender that delivers the email.

---

## Step 1: Configure the Sender Signature

1. Go to **Senders** → open the sender (mailbox).
2. In **Account** or **Settings**, find the **Signature** field.
3. Enter your signature (HTML or plain text). Save.

The sender now has a signature stored. But it won't appear in emails until you add the variable.

---

## Step 2: Add `{{signature}}` to the Sequence

1. Open your campaign → **Sequence** tab.
2. Edit each email step.
3. In the **body** of the email, add `{{signature}}` where you want it to appear — typically at the end, before any unsubscribe link.

Example:

```
Hi {{first_name}},

I wanted to reach out about...

Best,
{{signature}}
```

When the email is sent, `{{signature}}` is replaced with the actual signature from the sending mailbox.

---

## Why Your Signature Might Not Appear

| Cause | Fix |
|-------|-----|
| **`{{signature}}` not in the template** | Add it to the email body. |
| **Sender has no signature configured** | Add a signature in Sender → Account/Settings. |
| **Wrong sender delivering** | The signature comes from the mailbox that sends. If a different sender is used (e.g., round-robin), that sender's signature is used. Ensure the right sender has a signature. |
| **Signature field is blank** | Some senders may have an empty signature. Check each sender in the profile. |
| **Variable typo** | Must be exactly `{{signature}}` (lowercase). |

---

## Multiple Senders, Multiple Signatures

If your sender profile has multiple mailboxes, each can have its own signature. When a contact receives an email, it's sent from one of those mailboxes. The `{{signature}}` variable pulls the signature from **that** mailbox. So each sender can have a unique signature — great for personalization when different team members use different mailboxes.

---

## Other Useful Variables

Alongside `{{signature}}`, you can use:

- `{{senderName}}` — Full name
- `{{senderFirstname}}` — First name only
- `{{senderEmail}}` — Email address

These also come from the sending mailbox.

---

## Expected Result

You've added a signature in sender settings and placed `{{signature}}` in your sequence email bodies. Signatures now appear correctly in sent emails.

## Related Articles

- [Create and Use Sender Profiles](https://help.supersend.io/en/article/create-and-use-sender-profiles-1g4rjqt/)
- [Edit Sequence Steps](https://help.supersend.io/en/article/edit-sequence-steps-1tu4afc/)
- [Senders Overview](https://help.supersend.io/en/article/senders-overview-vqg87v/)