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# Move a sender to another team

# Move a sender to another team

## Purpose

Move an **email sender** (mailbox) from one team to another **within the same organization** when mailboxes were added under the wrong team or you are reorganizing teams. The mailbox **connection is preserved** (you do not need to reconnect SMTP/OAuth credentials in most cases).

## Prerequisites

- Permission to **update senders** on **both** the source team and the destination team.
- At least one **other** team in the org to move the sender into.

## Steps

1. Switch to the **source** team (the team that currently owns the sender).
2. Go to **Senders** and open the **Mailboxes** / email senders list.
3. Click the sender row to open **Edit Sender Details**.
4. Click **Move to team**.
5. Choose the **destination team** and confirm.

After the move, the app switches to the destination team so you can continue working there.

## What changes

- The sender appears under the **destination team** only.
- **Campaign** links that tied this sender to campaigns on the **previous** team are removed. You may need to add the sender (or its sender profile) to campaigns on the new team.
- **Contact** assignments that pointed contacts on other teams at this sender are cleared for those contacts.
- **Microsoft / Google** OAuth app registrations that are stored per team may be **cloned or matched** on the destination team so tokens keep working; **team sending integrations** are matched or cleared—you may need to re-link a provider integration on the new team if we could not find a matching one.

## Troubleshooting

- **Issue:** You do not see **Move to team**.  
  **Fix:** Confirm you have sender **update** permission and you are not in bulk-edit mode for multiple senders.

- **Issue:** Move fails because a sender with the same email already exists on the destination team.  
  **Fix:** Remove or rename the duplicate on one of the teams, or archive the unused sender, then try again.

- **Issue:** After moving, Outlook or Graph sending fails on the new team.  
  **Fix:** Ensure the **destination** team has the same kind of Outlook / Azure setup (for example team-level Outlook credentials or Microsoft service account) as the source team, then reconnect if needed.

## Related Articles

- [Senders Overview](https://help.supersend.io/en/article/senders-overview-vqg87v/)