> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.supersend.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Import Contacts from LinkedIn Post Interactions

# Import Contacts from LinkedIn Post Interactions

> **Availability:** LinkedIn is offered only to organizations that existed before SuperSend's LinkedIn sunset date, unless an admin enables the `linkedin_enabled` override for your org. New accounts after that date do not see LinkedIn in senders, sequences, inbox, or contacts.


## Purpose

Pull everyone who **reacted to** or **commented on** one or more LinkedIn posts into SuperSend as contacts. Use this when you want to follow up with an engaged audience from a specific post (yours or a creator in your space) without manual CSV work.

Unlike other LinkedIn features, this import does **not** use your team's LinkedIn identity. It runs through a SuperSend-managed LinkedIn pool, so it does not spend your connected seat's daily activity budget.

## Prerequisites

- Permission to **create contacts** on the team (and the campaign, if importing at campaign level).
- At least **100 available credits** (plan + overage). The import dialog shows your current balance.
- One or more LinkedIn **post URLs** that are publicly accessible while logged in to LinkedIn, for example:
  - `https://www.linkedin.com/posts/handle_some-slug-activity-1234567890-abcd`
  - `https://www.linkedin.com/feed/update/urn:li:activity:1234567890/`

## Credits and billing

- You are charged **2 credits per profile returned** by each scrape job (reactors or commenters), after that job finishes successfully. The charge reflects how many profiles LinkedIn actually returned, not only new contacts added to SuperSend.
- The dialog shows an **upper bound** (number of jobs × your per-post cap × 2) if every job hit the cap; real usage is often lower.
- Debits appear on your org’s **credit transactions** as `linkedin_post_interactions`.

## Steps

### 1. Open the import dialog

**All Contacts (team)**

1. Go to **Contacts** (sidebar).
2. Click **Add Contact**.
3. Choose **LinkedIn post interactions**.

**Campaign**

1. Open the campaign → **Contacts**.
2. Click **Add Contact**.
3. Choose **LinkedIn post interactions**.

### 2. Paste the post URLs

Paste one or more LinkedIn post URLs into the text area — one per line (commas and semicolons also work). Up to **25 URLs** per request. Invalid or non-post URLs are flagged inline.

### 3. Pick who to import

Choose one or both:

- **Reactors** — everyone who reacted with Like, Celebrate, Support, Love, Insightful, or Funny.
- **Commenters** — everyone who commented on the post (including reply authors, deduped by profile).

You can select both. Each (post × interaction type) pair runs as a separate background scrape and rolls up into one progress tracker.

### 4. Adjust the per-post cap (optional)

The **Max interactors per post** field caps how many profiles are pulled from each post (default **500**, up to 2,000). LinkedIn only lets us scroll a limited number of interactors per post, so this is a practical upper bound — the actual count will often be smaller.

### 5. Start the import

Click **Start import**. The dialog closes and the job runs in the background. Progress is shown in the in-app process indicator, with aggregated counts across all URLs.

## Expected Result

- **Team import (All Contacts):** Contact **profiles** are created or updated with the scraped LinkedIn URL, full name, and (when available) headline.
- **Campaign import:** Contacts are created or updated and **enrolled in that campaign**, ready for the sequence subject to your sending rules.
- **Deduping:** Profiles already on the team are matched by LinkedIn URL and updated rather than duplicated.
- **Audit log:** Each job is recorded under `contact.import_linkedin_post_interactions_completed` (or `..._failed`).

## Troubleshooting

- **Issue:** Import shows 0 interactors for a post.  
  **Fix:** The post may be gated (private, members-only group, company-only) or the URL may have been trimmed. Open the post on LinkedIn and copy the URL from the address bar — either the `/feed/update/urn:li:activity:...` or `/posts/...` form works.

- **Issue:** Import stays queued for a long time.  
  **Fix:** The SuperSend LinkedIn pool processes posts one identity at a time and respects per-account cooldowns. Large batches (many URLs × both reactors and commenters) can take several minutes. You can close the dialog — the job continues in the background.

- **Issue:** Fewer interactors than LinkedIn shows on the post.  
  **Fix:** The per-post cap may be limiting the result, or LinkedIn stopped serving more rows as we scrolled. Raise **Max interactors per post** or re-run the import.

- **Issue:** You see an error about no system identity being available.  
  **Fix:** The SuperSend-managed LinkedIn pool is momentarily exhausted or cooling down. Retry after a few minutes — the job will also retry automatically with exponential backoff.

## Related Articles

- [Contacts Overview](https://help.supersend.io/en/article/contacts-overview-bk1sx7/)
- [Upload Contacts via CSV](https://help.supersend.io/en/article/upload-contacts-via-csv-rom2na/)
- [Import Contacts from Apollo](https://help.supersend.io/en/article/import-contacts-from-apollo-1bbns6y/)