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# Import Contacts from Apollo

# Import Contacts from Apollo

## Purpose

Pull people from an **Apollo.io** list into SuperSend without exporting CSVs. Use this when your source of truth lives in Apollo and you want one-time or recurring imports into **All Contacts** (team profiles) or into a **campaign**.

## Prerequisites

- An Apollo account with a **master API key** (Apollo: **Settings → Integrations → API**).
- **Admin** access to add or manage the Apollo integration for your org (SuperSend **Admin → Integrations**).
- Permission to **create** contacts on the team (and the campaign, if importing at campaign level).

## Steps

### 1. Connect Apollo in Admin

1. Open **Admin → Integrations** (org-level).
2. Add **Apollo** (or edit an existing row).
3. Paste your **Apollo API Key** and enable the integration.
4. Save so the key is stored for the teams that use it.

### 2. Start the import from Contacts

**All Contacts (team)**

1. Go to **Contacts** (sidebar).
2. Click **Add Contact**.
3. Choose **Import from Apollo**.

**Campaign**

1. Open the campaign → **Contacts**.
2. Click **Add Contact** (or the add/import entry point your team uses).
3. Choose **Import from Apollo**.

### 3. Complete the wizard

1. **Connect** — If Apollo is already linked for the team, you go straight to list selection. Otherwise enter the API key and connect.
2. **Select List** — Pick the Apollo list. Lists already set for **hourly auto-sync** (team imports only) show a status; you can stop auto-sync from here if needed.
3. **Map Fields** — Map Apollo columns to SuperSend fields (same idea as CSV mapping).
4. **Confirm Import** — Review list name, count, and mappings. For **All Contacts** only, you can turn on **Auto-sync this list hourly** so new list members are imported about once per hour.
5. **Email Validation** — Optionally assign imported profiles to one or more **marketing lists** (search and check lists, or **Create new list**). Choose SuperSend validation (uses credits) or confirm external validation, then start the import.

### 4. Track progress

Background import runs like other bulk jobs. Use the in-app process indicator to see completion, counts, and any failure summary link if rows fail.

## Expected Result

- **Team import:** Contact **profiles** appear under **All Contacts** with the fields you mapped.
- **Campaign import:** Contacts are created/updated and enrolled in **that campaign**, ready for the sequence subject to your sending rules.
- **Auto-sync (team):** With the option enabled, the same list stays on an hourly schedule until you stop it from the list step.

## Troubleshooting

- **Issue:** Apollo does not appear under Admin Integrations or stays disabled.  
  **Fix:** Confirm the integration was added with **Enabled** on and a valid API key. Your org admin may need to create or update the Apollo row.

- **Issue:** Import completes with many “updated” and few “new” contacts on a repeat run.  
  **Fix:** Expected. Apollo does not expose “only new since last run” in the same way a CRM delta might; SuperSend reconciles against existing profiles/contacts so duplicates update rather than multiply.

- **Issue:** Auto-sync is not offered.  
  **Fix:** Hourly auto-sync is available for **team (All Contacts)** imports only, not for campaign-only imports.

- **Issue:** List step shows an error or empty lists.  
  **Fix:** Verify the API key has access to labels/lists in Apollo and that the integration is enabled for your team context.

## Related Articles

- [Contacts Overview](https://help.supersend.io/en/article/contacts-overview-bk1sx7/)
- [Upload Contacts via CSV](https://help.supersend.io/en/article/upload-contacts-via-csv-rom2na/)
- [Email Validation in SuperSend](https://help.supersend.io/en/article/email-validation-in-supersend-umb5lo/)