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# Exports and Uploads Admin Tools

# Exports and Uploads Admin Tools

## Purpose

Org admins can export and upload data for backup, migration, or integration. This article explains what's available in the Exports and Uploads admin tools and how to use them.

## Exports

The **Exports** tab lists past export jobs. Each row typically shows:

- **Date** — When the export was requested or completed.
- **Type** — What was exported (e.g., contacts, events, campaigns).
- **Status** — In progress, completed, or failed.
- **Download** — Button to download the file when ready. A progress bar may show download percentage.

Exports are paginated (e.g., 50 per page). Use this to retrieve data you've requested earlier.

---

## Requesting an Export

How you request an export depends on the product:

- Some pages have an **Export** button (e.g., on a contacts table or campaign).
- Admin → **Exports** may have a **New Export** or similar to choose what to export (contacts, campaigns, events, etc.).
- Select filters (team, campaign, date range) and confirm. The export runs in the background. When done, it appears in the Exports list with a **Download** button.

---

## Uploads

The **Uploads** tab shows bulk upload jobs — e.g., contact imports, blacklist uploads. Each row may show:

- **Date** — When the upload was initiated.
- **Type** — Contacts, blacklist, etc.
- **Status** — Processing, completed, failed.
- **Details** — Counts (added, updated, failed) or error messages.

Use this to track the status of large uploads and to diagnose failures.

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## Common Use Cases

- **Export contacts** — Backup or migrate contact data.
- **Export events** — Analyze sends, opens, clicks, replies.
- **Export campaigns** — Audit or migrate campaign configuration.
- **Upload blacklist** — Bulk add blocked addresses. See [Manage Blacklist](https://help.supersend.io/en/article/manage-blacklist-1thagv/).
- **Upload contacts** — Bulk import; usually done from the campaign or team level, but admin may have org-wide tools.

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## Permissions

Exports and uploads are typically **admin-only**. Ensure your user has the Admin role. If you don't see these tabs, ask your org admin for access.

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## Troubleshooting

- **Export stuck** — Large exports take time. Refresh and check again. If it fails, try a smaller scope or contact support.
- **Upload failed** — Check the failure report. Fix CSV format (encoding, columns, required fields) and re-upload.
- **Download fails** — File may have expired. Request a new export.

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## Expected Result

You know where to find exports and uploads, how to request them, and how to track status. You can download completed exports and diagnose failed uploads.

## Related Articles

- [Admin Overview](https://help.supersend.io/en/article/admin-overview-ffatn4/)
- [Manage Blacklist](https://help.supersend.io/en/article/manage-blacklist-1thagv/)
- [Upload Contacts via CSV](https://help.supersend.io/en/article/upload-contacts-via-csv-rom2na/)