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# Export Contacts and Reports

# Export Contacts and Reports

## Purpose

You can export your contacts to a CSV file for backup, migration, or analysis. SuperSend sends the export to your email when it's ready. This article explains how to request an export and where to download it.

## Prerequisites

- Access to the campaign or team whose contacts you want to export
- An active email address on your SuperSend account (exports are sent there)

## Steps

### Export contacts from a campaign

1. Open the campaign (click **Campaigns** in the left sidebar, then select the campaign).
2. Click the **Contacts** tab.
3. (Optional) Apply filters to narrow what you export — e.g., by status (Replied, Bounced), labels, or search term.
4. Choose which columns to include via the column selector (gear icon or column settings).
5. Click **Export** in the top-right area of the contacts table.
6. In the **Confirm Export** modal, review:
   - **Active Filters** — Shows any filters you applied.
   - **Number Of Contacts to Export** — The total count that will be included.
   - **Send CSV to email address** — Your account email (used automatically).
7. Click **Export X Contacts** (or **Export 1 Contact** if only one).
8. You'll see a success message: *"Exporting contacts... we will email you when its complete. You can view your exports on the Admin page too!"*

### Export contacts from the team level

1. Go to **Contacts** in the left sidebar (team-level view).
2. Apply filters if desired.
3. Select columns and click **Export**.
4. Confirm and click **Export X Contacts**.

### Download the export file

When the export is ready, SuperSend emails you. You can also:

1. Go to **Admin** (organization menu) → **Exports** tab.
2. Find your export in the list (Type: *Contacts* or *All Contacts*, Status: *completed*).
3. Click the **Download** button to get the CSV file.

## Expected Result

You receive an email when the export is ready, and you can download the CSV from Admin → Exports. The file contains the columns you selected and all contacts matching your filters.

## Troubleshooting

- **Issue:** Export status shows *failed* or *processing* for a long time.  
  **Fix:** Large exports can take several minutes. If it fails, try a smaller scope (fewer contacts or tighter filters). Contact support if it still fails.

- **Issue:** I don't see the Export button.  
  **Fix:** Confirm you have permission to view and export contacts for that campaign or team. Export may be restricted on some roles.

- **Issue:** The CSV is empty or missing columns.  
  **Fix:** Check that your filters didn't exclude all contacts. Ensure the columns you want were selected before clicking Export.

## Related Articles

- [Contacts Overview](https://help.supersend.io/en/article/contacts-overview-bk1sx7/)
- [Upload Contacts via CSV](https://help.supersend.io/en/article/upload-contacts-via-csv-rom2na/)
- [Exports and Uploads Admin Tools](https://help.supersend.io/en/article/exports-and-uploads-admin-tools-px0hj0/)