> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.supersend.io/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Billing and Plan FAQ # Billing and Plan FAQ ## Purpose Common questions about SuperSend pricing, plans, billing, and what happens if you cancel. Plain answers, no jargon. --- ## Getting Started ### How do I sign up for SuperSend? SuperSend does not offer self-serve signup or a free trial. **[Book a demo](https://supersend.io/book-demo)** with our team. On the call we scope your program and, if it's a fit, provision your organization with a custom enterprise plan. ### Is there a free trial? No. SuperSend is sales-led and enterprise-focused. Access starts after a demo and signed agreement — not via a self-serve trial period. --- ## Plans and Pricing ### What plans does SuperSend offer? SuperSend offers **custom enterprise plans** tailored to your sending volume, infrastructure (SuperSend Relay, Mission Inbox Direct, or bring-your-own), and team size. Legacy self-serve tiers such as **Growth** and **Scale** are **no longer sold**. Existing customers on older plans may still see their current plan in **Billing** → **Plan** until they migrate. ### How do I change my plan or limits? Plan changes, upgrades, and custom limit adjustments are handled with the SuperSend team — not through self-serve tier selection in the app. 1. Contact your SuperSend account contact, or **[book a demo](https://supersend.io/book-demo)** if you need to revisit scope. 2. Your org admin can review current usage in **Billing** → **Plan** and **Team Usage**. 3. After changes are agreed, SuperSend updates your subscription; the **Plan** tab reflects the new limits and pricing. Some org admins can still adjust **add-ons** (extra senders, LinkedIn seats, etc.) in **Billing** → **Plan** if those are enabled on their contract. Core plan changes require SuperSend. ### Can I cancel and reactivate? Yes. Org admins: **Billing** → **Plan** → **Manage Plan** → **Cancel Plan**. Cancellation takes effect at the end of your current billing period. Until then, a **Reactivate** button appears if you change your mind. ### What happens to my data if I cancel? Your data is retained for a period after cancellation. After that, it may be deleted per SuperSend's data retention policy. Export contacts and any data you need before cancelling if you're not sure you'll return. --- ## Billing and Payment ### Where do I add or update my payment method? **Billing** → **Payment Methods**. Add a card, update an existing one, or remove an old card. If your subscription is `incomplete` (payment not collected), that tab shows the payment setup form. ### When am I charged? For subscriptions: on your billing date (monthly or annual, depending on your contract). For one-off purchases (domains, mailboxes, add-ons): at checkout. Invoices are in **Billing** → **Invoices**. ### I don't see Billing in the menu Billing requires **org admin** permissions. If you don't see it, ask your organization's admin to handle billing or grant you access. --- ## Expected Result You understand that SuperSend is sales-led with custom enterprise plans, where to book a demo, how billing works in the app, and how to change or cancel your subscription. ## Related Articles - [Billing Overview](https://help.supersend.io/en/article/billing-overview-x804an/) - [Change Subscription Plan](https://help.supersend.io/en/article/change-subscription-plan-12q2bbt/) - [Add and Manage Payment Methods](https://help.supersend.io/en/article/add-and-manage-payment-methods-c3fw0v/) - [Sign Up and Log In](https://help.supersend.io/en/article/sign-up-and-log-in-68qsbj/)