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# Add and Manage Payment Methods

# Add and Manage Payment Methods

## Purpose

Your payment method is how SuperSend charges for your subscription and any one-time purchases (domains, mailboxes). This article explains how to add a payment method, update it when a card expires, and avoid service interruptions.

## Navigate to Payment Methods

Go to **Billing** → **Payment Methods** tab.

## Add a Payment Method

If you haven't added a payment method yet (or your subscription shows as `incomplete`), the tab shows a setup form:

1. Fill in your card details using the payment form. SuperSend uses Stripe for payment processing — your card information is entered directly into Stripe's secure form, not stored by SuperSend.
2. Fill in your billing address.
3. Click **Add Payment Method**.

Stripe accepts major credit and debit cards (Visa, Mastercard, American Express, Discover) and, in some regions, bank transfers.

## Update or Replace a Card

If you have an existing card on file and need to replace it (e.g., new card issued, old one expired):

1. Click **Add Payment Method** to add the new card.
2. Once the new card is saved, it becomes available for future charges.

Stripe-managed subscriptions typically auto-retry failed charges and may send you email reminders if a charge fails. Update your card before the retry period expires to avoid service interruption.

## If Your Subscription Is Suspended

If charges fail repeatedly, SuperSend may suspend your subscription. To reactivate:
1. Go to Billing → Payment Methods.
2. Add a valid payment method.
3. Go to Billing → Plan tab and click **Reactivate** (if available).
4. Contact SuperSend support if you need assistance restoring access.

## Expected Result

Your billing account has a valid, active payment method, and subscription charges are processing successfully.

## Troubleshooting

- **Issue:** Card declines when adding.  
  **Fix:** Confirm the card number, expiry date, and CVC are correct. Check with your card issuer — some cards block online transactions by default. Try a different card if the issue persists.

- **Issue:** Charges are failing despite a saved card.  
  **Fix:** Check if the card has expired or been replaced. Go to Payment Methods and add an updated card. Also check if your bank is blocking international or SaaS transactions.

- **Issue:** Payment Methods tab is not accessible.  
  **Fix:** Billing pages require org admin permissions. Ask your organization's admin to make billing changes if needed.

## Related Articles

- [Billing Overview](https://help.supersend.io/en/article/billing-overview-x804an/)
- [Change Subscription Plan](https://help.supersend.io/en/article/change-subscription-plan-12q2bbt/)
- [View Invoices and Purchases](https://help.supersend.io/en/article/view-invoices-and-purchases-dfy84m/)